# Braze Monthly

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Brand: braze.com
Category: newsletter

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## Email content

The Retention Issue — 3 stories shaping customer engagement this month

Hi Philip,

Most AI conversations stay at the strategy level.

This one goes deeper.

Next week, we're demoing exactly what

AI-powered personalization

looks like in practice—from campaign logic to the

customer experience on the other end. Three use

cases across BrazeAI™, demonstrated live, with a

real customer walking us through one of them.

Register

What we're showing live on May 20

Operator

USE CASE 1: Operator™

Holly Jacobson from Cleo walks through how

her team used the Operator to deliver

tailored onboarding messaging across a

highly diverse user base—and what it meant

for early engagement.

Agent Console

USE CASE 2: Agent Console™

See how AI agents handle natural-language

SMS replies and complete complex actions

(like order updates) directly in the

conversation, without channel-switching.

Decisioning Studio

USE CASE 3: Decisioning Studio™

A look at how teams use AI decisioning to

run smarter reactivation and winback

campaigns, with AI picking the right

moment and message for each user.

Register

After the session wraps, we'll open the floor

for 30 minutes of live Q&A.

braze

63 Madison Avenue

New York, NY

10016

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