# How Nathan James designs AI that customers and agents trust

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HumanAI_Email (1)

Hi there,

AI is moving fast in CX. The efficiency gains are real, but so are the risks.

Join us Tuesday, April 21 at 2:00pm ET to hear from Sam Chandler, Director of Customer Success at Kustomer, and Taylor Johnson, Director of Customer Experience at Nathan James, to talk through what responsible AI deployment actually looks like in practice.

During this fireside chat you’ll learn:

Why trust failures in AI are architectural

How confidence scoring and escalation logic reduce brand exposure

Why collaborative Human + AI models outperform replacement approaches

👉 Register now to save your spot.

PS: Can’t attend live? Register anyway to watch on-demand.

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Kustomer

830 Morris Turnpike, Short Hills, NJ

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