# What conflict-zone reporters know about costly mistakes

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MasterClass

Avoid irreversible mistakes.

Learn how to turn energy-draining tensions into career-boosting opportunities with conflict expert Amanda Ripley.

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Is all conflict bad?

“No! When there’s curiosity, flexibility, and a shared focus on problem-solving, that’s the kind of conflict that helps us grow. It can be uncomfortable, but you emerge from it understanding something you didn’t know.”

What have the people you’ve met in civil wars and gang battles taught you about conflict?

“Whether I’m talking to a gang member, a member of Congress or someone in between, I’d say 80 percent of them want to get out of high conflict—but they don’t know how. Remarkably, the skills I teach apply to everyone.”

What’s one thing I can do when things start to get heated?

“Control the medium. Don’t have fraught conversations over email, text, or DM: It’s like fighting with one hand behind your back. Whatever your goal, you increase your odds of success by having the conversation one-on-one.”

Amanda Ripley is here to help you fight smarter. Check out the Conflict Playbook today.

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