# Customer Proof

Canonical: https://brew.new/browse/templates/email/pt1_k97qx6ckdge5w22tssh7dqk12x8bnrcz

Brand: pallet.com
Category: business

![Preview of Customer Proof](https://cdn.brew.new/email-preview-TvB8WYTVwyam0qiF0SgU3-1781809805623.png)

## Email content

Pallet

CUSTOMER STORY · BROKERAGE

Westbound Freight took its invoice audits 95% touchless.

The 80-person brokerage handed its highest-volume back-office workflows to CoPallet — and cleared a backlog that used to swallow two full headcount.

95%

touchless audits

40

days to go live

2x

headcount freed

Operations lead reviewing Pallet workflows with a teammate"We stopped chasing missing PODs and disputed line items by hand. CoPallet runs the audit, flags the exceptions, and my team only touches the calls that actually need a human."

Operations Director / Westbound Freight

See how they got there

The full breakdown — workflows handed over, the 40-day rollout, and the math behind 95% touchless.

Read the story

Pallet logo

Seamless operations. Exceptional service.

LinkedIn

San Francisco, California, United States

talent@pallet.com

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