# Go behind the scenes with our CEO

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👀Sneak peek at today's newsletter:

First, go behind the scenes with our CEO Tyler to learn more about the work developers do at the company. And then learn about a new feature, rich text for text area fields, which is a product of that work. Plus, share your thoughts on the Quickbooks Online/LACRM integration on our forum!

👀 Behind the curtain with our developer team

Video still featuring LACRM's CEO Tyler

Watch Tyler's video on a day-in-the-life of a developer at LACRM!

At any job, there are exciting, highly visible moments, and for our developers, those tend to be the big feature launches we tell you about.

But those launches are just one part of what our developers do. Bug fixes, maintenance, small behind-the-scenes polish: so much goes into keeping the CRM running. In this video, our CEO Tyler dives into all the less glamorous work that keeps LACRM at its best.

If you're curious about anything Tyler covers, or there's a different aspect of LACRM's business you'd like him to do a deep-dive on, leave a comment for us in the forum!

Watch and share your thoughts in the comments!

🎨Product Update: Rich text for text area fields

Screenshot featuring a text area that includes highlights and bolding

Keep your text area fields organized with new text formatting!

One of the projects Tyler mentioned in the video is adding rich text formatting to text area fields. You can now use bold, underline, bullet points, and more to keep your notes organized and easy to scan.

Whether you're highlighting a client's top priorities, breaking out action items into a list, or separating different topics within a single field, formatting makes it much easier to find what you need at a glance.

The next time you create or edit a custom text area field, you'll see the option to turn on rich text formatting!

Learn how to set up rich text in text area fields here!

💬Featured forum post

We want to hear from you! Our integration partner who created the QuickBooks Online integration with LACRM posted on our forum asking for feedback on how you use QuickBooks and LACRM together. Check out his post here and share your thoughts!

And while you're there, if you have any questions, feedback, or pro tips you want to share with the LACRM community, start a thread on our forum here!

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