# Two startups proving you don’t need a big support team

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Hi there,

Most early teams hit a point where customer support starts taking resources away from actual product work. AI helps lighten that load so small teams can keep moving quickly. Here’s how two startups made it work.

Breathe.png

How Breathe reduced repetitive support work

• Increased Fin’s resolution rate from 56% to 82%, with peaks reaching 88%

• Automated 62% of roughly 7,000 monthly conversations

• Freed agents to focus on complex, high-impact customer issues

Read their story

Gamma-face.png

How Gamma saw explosive growth

• Fin delivers over 18,000 resolutions a month, across languages and around the clock

• Fin resolves 72% of customer queries end-to-end

• Manual handling has dropped from 94% to 24%, even as conversation volume continues to grow

Read their story

Best,

alan

Alan Mc Glinchey

Startup Partnership Manager

Intercom

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