# When communication slips, owners churn

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## Email content

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What Rental Owners Expect from Property Managers in 2026

5 Factors Owners Use to Measure Value (and Where You Can Improve)

Hi John,

What do rental owners actually evaluate you on when they decide to stay, switch, or refer?

Buildium’s 2026 Rental Owners’ Survey of 300 small-portfolio owners breaks it down, and the results are eye-opening: Only 23% say their property manager delivers excellent value today.

In the

full post, you’ll learn about the 5 factors that owners use to judge performance:

Tenant outcomes

Maintenance execution

Responsiveness

Financial stewardship

Transparent reporting

Get Owner Research

Happy reading!

Robin Young

Senior Researcher, Buildium

Buildium

How rental owners evaluate a property manager's performance in 2026

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53 State St. #3802 Boston, MA 02109

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