# The cancellation follow-up most teams skip

Canonical: https://brew.new/browse/templates/email/pt1_k97z7jqd6y28bwm4rjk6fktbys8e4q48

Brand: ontraport.com
Category: newsletter

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## Email content

Ontraport

September 8, 2026

01 Featured content

Turn cancellations into insights, automatically

Hi John,

When a customer cancels, most teams just let them go — no follow-up, no questions asked.

But a simple feedback request sent at the right moment can tell you exactly what went wrong, give you a chance to make it right, and occasionally bring someone back. With the right automation in place, it all happens without any manual effort on your end.

Check it out here →

P.S. Want to see how this automation fits into a bigger retention strategy for your business? Book a call with our team and we'll walk you through it.

Get started

See if Ontraport is right for you

Ontraport is a unified CRM platform designed for growing teams. It connects your marketing, sales and support operations in one place so you can scale.

Watch a pre-recorded demo →

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Ontraport Inc., 440 N Barranca Ave #6884, Covina, California91723

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