# Bridge replaced Customer.io and had its onboarding flow live the next day

Jimmy Lowery Jr founded Bridge. He prompts Brew for newsletters and drip sequences, and every new trial gets the flow he built.

Canonical: https://brew.new/customers/bridge

## At a glance

- Moved from: Customer.io
- Industry: AI meeting platform
- Result: Onboarding flow live in a day

> Brew’s prompt to email design is insane. It helps me fast-track newsletter creation and drip sequences.
> Jimmy Lowery Jr, Founder, Bridge

## Before Brew

Bridge is the workspace for human AI meetings: video calls, meeting intelligence and AI agents in one place, now with its own booking pages. **The team ships fast, and the emails that welcome and guide new users have to keep up.**

**Those emails ran through Customer.io.** Every newsletter and every step of a drip sequence had to be designed and maintained by hand, by a founder who is also running the product.


## What changed

**Jimmy signed up for Brew in September, and his new-user onboarding flow was live the next day.** He verified main.meetonbridge.com as Bridge’s sending domain, described the emails he wanted, and Brew designed them in Bridge’s brand.

**Every new trial now gets the flow, automatically:** a welcome from the founder, a check-in, a note halfway through the trial, a reminder two days before it ends, and, since late September, one on the last day. A signup alert goes to the team at the same time.


## The results

**Every new trial gets the flow without anyone on the team touching it, and it has not drawn a single unsubscribe or spam complaint.** The reminder two days before a trial ends, the email that matters most for converting it, is opened by 67% of recipients and clicked by 13%.

**What Jimmy points to is the speed.** In his words, Brew’s prompt to email design is insane: it helps him fast-track newsletter creation and drip sequences.

## Read more

- [Bridge](https://meetonbridge.com)
- [All customer stories](https://brew.new/customers.md)