# Still managing your call data in spreadsheets?

Canonical: https://brew.new/templates/aircall/still-managing-your-call-data-in-spreadsheets

Brand: aircall.com
Category: newsletter

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## Email content

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Hello there,

Teams on the phones are constantly generating data.

Inside each call is a gold mine of insights on how to take your team from workhorses to powerhouses, but there’s a catch …

… it’s nearly impossible to get.

Even if you have a cloud phone provider, that valuable data is logged and forgotten. Let’s be honest—nobody wants to comb through a CSV file full of timestamps.

That’s why we automated it.

Aircall’s reporting dashboards give you everything you want to know about your team’s performance:

Unanswered Call Rate: Track how often calls go unanswered and identify patterns over time.

Time to Answer: See how quickly calls are picked up across different teams or numbers.

User Activity: Measure individual and team activity, such as time spent available, on calls, or in other statuses.

Call Duration Trends: Analyze average call lengths and spot shifts in communication efficiency.

Tag-Based Outcomes: Use custom tags to track and report on outcomes or reasons for calls (e.g., follow-up booked, information provided).

There’s also automated CRM logging, notetaking, and sentiment analysis—it’s all part of the Aircall platform.

Get started on a free trial below and ditch the spreadsheets for good.

Get Started

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Aircall 44 W 28th Street Floor 14 New York, NY 10001 United States

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