# Sept 15: Rethinking what IT actually spends its time on

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Quick question: how much of your team's day is spent on stuff that's already been solved a hundred times before?

That's the whole premise we're digging into on September 15. IT has run on the same loop for decades — submit, triage, resolve, close — because someone had to be in the middle of every issue. AI agents are starting to break that loop. Not by deflecting tickets to a chatbot, but by resolving the issue before it ever becomes a ticket.

We're not here to tell you AI is "transforming IT" in some vague way. We want to get specific: what it takes to get there, what has to change to make it work, and why IT going first on this matters for every other function watching how it plays out — HR, finance, support, all of it.

On the agenda:

Where the ticket-based model breaks down (and where it still works fine)

The difference between deflecting an issue and resolving it

What IT gets right that other functions will end up copying

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