# Your Agents Are Doing More. Is Anyone Watching?

Canonical: https://brew.new/templates/frontapp/your-agents-are-doing-more-is-anyone-watching

Brand: frontapp.com
Category: promotional

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AI agents used to just look up answers. Today, they issue refunds, update accounts, and close tickets end-to-end. Yet most CS teams are still staffed and measured for the old way of working.

47% of leaders say AI agents handle customer interactions autonomously, and of those, 79% have dealt with complaints caused by an agent's mistake.

Running Agents in Customer Work is a four-part series on what changes when AI acts instead of just answering. No sales pitch, no product demo.

Register for the series →

What we’ll cover (Tuesdays at 10 AM PT):

Oct 13 | Control: What breaks when agents start doing the work.

CEO Dan O'Connell and Head of AI Kevin Yang on why permissions and oversight become your biggest bottleneck once agents take action.

Oct 20 | Flexibility: Build vs. buy, the tradeoffs nobody lays out. Meredith Finn, CFO & COO, and Nassim Benmalek, AWS Solutions Architect, on the hidden costs of buying or building your agents.

Oct 27 | Coordination: Who's accountable when your agent gets it wrong? Shane Lowry, SVP Engineering, with Adrian Swinscoe, independent CX advisor.

Nov 3 | Measurement: What your agent's resolution rate doesn't tell you. Luke Atkins, AI Support Programs Specialist, and Shannon Cassidy, Group PM.

One sign-up covers all four. Can't make it live? Register anyway, and we'll send the recording.

Register for the series

Cheers,

Matt at Front

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Front, 1 Montgomery Street, Floor 13, San Francisco, CA 94104

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