# Anthropic’s playbook for AI-powered support

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Category: newsletter

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## Email content

Fin

Hi there,

What happens when support volume spikes, but headcount can’t? That was the challenge

Anthropic, one of the world’s leading AI companies, faced.

That’s when they turned to Fin, the highest performing customer agent on the market. Within weeks, Fin was resolving conversations end-to-end, freeing their team to focus on the complex work that mattered most.

Here’s what they achieved in the first month:

50.8% of conversations resolved instantly by Fin

1,700+ support hours saved

Tens of thousands of questions answered securely and on-brand in just one month

Anthropic quote from Emily Lampert, Head of Support

This is just the beginning. See how Anthropic scaled support without scaling headcount, and get the playbook behind their success.

See how Anthropic did it

Best,

Declan Ivory, VP of Customer Support, Fin

Declan Ivory

VP of Customer Support

Fin

G2 names Fin a leader in AI Customer Service Agents

G2 names Fin a leader in AI Customer Service Agents

See why customers rate Fin a Leader and Momentum Leader in the AI Customer Support Agents category for Summer 2026.

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55 2nd St · San Francisco, CA · 94105

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