# Scaling without headcount: Peddle’s story

Canonical: https://brew.new/templates/intercom/scaling-without-headcount-peddles-story

Brand: intercom.com
Category: general

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## Email content

Fin

Hi there,

Scaling customer support doesn’t always mean scaling headcount.

Peddle, a tech-powered car-buying service, proved it.

With Fin, they cut support volume, avoided new hires, and freed the team to focus on more strategic, value-driven work.

The results were dramatic:

64.1% reduction in chat volume across key support teams

~900 hours saved per month

$163K in annual cost avoidance, equal to 2.5 full-time hires

“Fin didn’t just deflect volume. It made room for strategy,” said Jaymee Krauchick, Assistant GM at Peddle.

These results didn’t happen just by adding AI.

See the playbook

behind Peddle’s success and how you can use the same approach to scale smarter, without adding headcount.

Customer quote from Jaymee Krauchick at Peddle

See the playbook

Best,

Declan Ivory, VP of Customer Support

Declan Ivory

VP of Customer Support

Fin

G2 names Fin a leader in AI Customer Service Agents

G2 names Fin a leader in AI Customer Service Agents

See why customers rate Fin a Leader and Momentum Leader in the AI Customer Support Agents category for Summer 2026.

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Fin © 2026

55 2nd St · San Francisco, CA · 94105

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