# this might be the gap

Canonical: https://brew.new/templates/kustomer/this-might-be-the-gap

Brand: kustomer.com
Category: newsletter

![Preview of this might be the gap](https://cdn.brew.new/email-preview-99816b7c92f03a29-tracking_r57k0mj8e8892pkwx6b1j4mwfd8dvcf4-1789020129077.png)

## Email content

CX-Insights-Action_Email_Signals

Hi John,

Most support systems were built around individual issues, not customers.

That gap drives up handle time, forces reps to work harder, and leaves AI without the full picture.

Join us June 9 at 1 PM ET when we'll be breaking down what to do about it and cover:

The hidden cost of the "context gap" in CX

A framework for customer-centric service design

A live look at Signals — real-time context, right in the workflow

👉 Sign up here

Tip: Register even if the timing doesn't work & watch later!

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Kustomer

830 Morris Turnpike, Short Hills, NJ

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