# Televero Health was drowning in call volume

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When your phones are your front door, they have to stay open

Televero Health is a behavioral health provider committed to expanding access to mental health care. Like any growing practice, their inbound call volume was relentless—and their team was stretched thin trying to keep up.

Missed calls weren’t just a customer service issue. In behavioral health, a missed call can mean a patient in crisis doesn’t get help when they need it most. The stakes are high, and consistency matters enormously.

They turned to RingCentral AI Receptionist to ensure no call went unanswered. The impact was felt immediately: patients reached a helpful, consistent voice every time they called—day or night, weekend or holiday.

24/7

Consistent patient experience, around the clock

100%

Answer rate—zero calls to voicemail by default

The result wasn’t just operational efficiency. It was trust. Patients knew they could count on Televero Health to answer when they needed them most—and that consistency built lasting relationships.

televero HEALTH

Read the full Televero Health

case study:

ringcentral.com/whyringcentral/casestudies/televero-health.html

Ready to write your own success story?

Book a 15-minute chat

Chat with Natalie, one of our Al Receptionists

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