# Fully governed AI across 100% of your channels

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Brand: zendesk.com
Category: newsletter

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Hi John,

As you shape your CX strategy for the second half of the year, I wanted to share a session that is getting a lot of attention.

My colleague Lauren Hakim and I hosted The Next Era of AI Agents, a conversation on the realities of scaling conversational AI, and it has quickly become the most-streamed session for CX professionals in our on-demand library because it gets into the execution challenges teams are facing right now.

We cover how agentic intelligence can help deliver fully governed, reliable outcomes across 100% of your channels, from messaging and email to voice. If your team is working on automated triage workflows or looking to scale containment without giving up control of your brand voice, I think you’ll find it especially relevant.

Register to watch the session here.

Best,

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Ryan McGrew

VP, Product Management Zendesk

Zendesk

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181 Fremont Street, 17th Floor, San Francisco CA 94105

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