# Hear OpenAI, Lovable and Casey Newton at AI Summit

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Hi there,

AI agents now resolve more service interactions than humans, and customer expectations are rising just as fast.

At

AI Summit 2026 on November 12, we’re bringing together tech’s top voices for two headliner conversations on what it really takes to lead service teams through this shift:

OpenAI in conversation with Casey Newton: Colin Fleming (CMO, Business at OpenAI) sits down with tech journalist Casey Newton (Platformer, NPR’s Machine Gods podcast) for an unfiltered look at balancing human judgment with autonomous AI.

Inside Lovable’s AI Strategy: Elena Verna (Head of Growth at Lovable) joins Zendesk for an exclusive interview on building agile, AI-native teams.

Register now

Meet the headliners:

Casey Newton

Casey Newton

Founder of Platformer and co-host of NPR’s Machine Gods podcast

As founder of the technology publication Platformer, co-host of NPR’s Machine Gods podcast, and former co-host of the New York Times Hard Fork tech podcast, Casey brings deep reporting expertise to ask the most critical questions about the real-world impact of AI.

Casey Newton

Colin Fleming

Chief Marketing Officer, Business, OpenAI

As CMO, Business at OpenAI, Colin helps companies realize the value of AI. Drawing on his experience at Salesforce and ServiceNow, he’ll share practical insights on combining human expertise with AI strategies that scale.

Casey Newton

Elena Verna

Head of Growth, Lovable

As Head of Growth at Lovable, with prior growth leadership roles at Dropbox, SurveyMonkey, and Miro, Elena will reveal how service organizations can adapt decision-making and build agile teams ready for what’s next.

Register now

Stay tuned for more exciting updates,

Your Zendesk Team

181 Fremont Street, 17th Floor, San Francisco CA 94105

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