# John, AI agents are becoming generic. The work isn’t.

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What's New

Hi John,

AI agents are becoming generic. The work isn’t.

Zendesk Specialized Agents give you agents that know your business. Industry Agents come ready on day one with expertise for your most important service flows. Custom Agents adapt to the policies, systems, exceptions, and work unique to your business.

Join our October What’s New webinar for a closer look at Specialized Agents in action, plus a curated look at the latest product updates from Zendesk and what they mean for your team.

45 minutes. Live Q&A with product experts.

October 1 | 10 a.m. PT / 1 p.m. ET

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Best,

The Zendesk Team

© 2026 Zendesk, Inc..

181 Fremont St. San Francisco, CA 94105

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