# John your August 2026 Zendesk Roundup is here!

Canonical: https://brew.new/templates/zendesk/john-your-august-2026-zendesk-roundup-is-here

Brand: zendesk.com
Category: newsletter

![Preview of John your August 2026 Zendesk Roundup is here!](https://cdn.brew.new/email-preview-aaeced3e51a9eab3-tracking_r57sfrvy5xaftpagbpjyhffdb98dtk5s-1789075357085.png)

## Email content

To view this email as a web page, click here

Zendesk logo

August'26 Zendesk Roundup

Start a free trial

What's new in Zendesk

Check out our latest product updates and new capabilities:

Copilot: Intelligent triage is now included in Suite and Support Professional plans and above, automatically classifying tickets by topic, sentiment, language, and entities to help teams identify trends and streamline workflows.

Contact Center and Voice: Real-time call transcription gives agents a live, searchable record of conversations, helping improve accuracy, productivity, and accessibility.

Knowledge: New connectors for Dropbox, Jira, Freshdesk, and Contentful make it easier to bring external knowledge into Zendesk, wherever your teams need it.

Explore all updates

Customer Success Stories

Lucid Software scales support for 100 million users with Zendesk AI

image

We really wanted to go with a partner that we were all in with. Zendesk has been that for us.

image

Keyvan Sadigh

VP of Customer Operations at Lucid Software

Read the story

Upcoming virtual events

Turn AI Uncertainty Into Compliant Financial CX | Sep 2

Experts will share how banking, fintech, and insurance teams are using AI to handle these moments well, at volume.

[Register here]

Deep Dive September - AI-ready knowledge | Sep 10

See Zendesk Knowledge Copilot spot gaps, auto-draft articles, and sync external data into a new conversational help center. [

Register here]

Watch On-Demand

AI Masterclass: Learn how to adopt and scale AI with confidence

Watch now→

Future-proofing your CX Framework: Practical framework for scaling AI with control, not chaos.

Watch now→

Inside Zendesk: How Zendesk scaled AI to facilitate 54% of internal tickets

Watch now→

Newsroom

Building the agentic contact center. For a strategic perspective from Zendesk and AWS on modernizing contact center infrastructure for agentic service.

→ Read the WSJ article

Editor’s picks

Secure AI for healthcare.

Zendesk Contact Center now supports HIPAA compliance as a Covered Service under Zendesk's Business Associate Agreement, helping healthcare organizations bring voice, digital channels, and AI together while protecting PHI.

Read more

Events to help you learn, lead, and scale

Level up fast with live webinars, hands-on trainings, and user groups—plus on-demand sessions you can watch anytime. There’s always something available to help you upskill your team.

See what’s coming up

Zendesk logo

181 Fremont Street, 17th Floor, San Francisco CA 94105

Privacy Notice | Manage Preferences | Unsubscribe

[Open and remix this design](https://brew.new/templates/zendesk/john-your-august-2026-zendesk-roundup-is-here)

[Browse email designs](https://brew.new/browse/templates)