# John your July 2026 Zendesk Roundup is here!

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July'26 Zendesk Roundup

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What's new in Zendesk

Check out our latest product updates and new capabilities:

Support: New custom role comparison tools and improved ticket filtering make it easier to manage access and organize work.

AI agents: Forethought AI agents, editable procedure maps, and dialogue-only use cases make AI experiences more flexible and controlled.

Knowledge: New external knowledge sources, including Google Drive, Amazon S3, Box, and a second Zendesk account, expand what Zendesk can search and surface.

Explore all updates

Newsroom

YNAB Scales Support with Forethought’s AI Agents

Forethought’s AI agents helped YNAB triple chat volume while increasing ticket deflection from 25% to 70%. They resolve complex questions automatically, so support teams can focus on empathetic, high-value customer conversations.

Triple Your Support Impact

Upcoming virtual events

Zendesk Deep Dive | Aug 6

Elevate your customer service with Voice AI and AI quality metrics. Join our live demo and Q&A to learn more.

[Register here]

Hands-on AI Workshop | Aug 14

Curious to see Zendesk AI in action? Join us in a live sandbox to build and test your own AI agent with product experts on hand. Spots are limited [

Register here]

What's new at Zendesk | Aug 19

Join Thomas Verschoren, Director, AI Product Evangelism, for a rapid-fire look at the latest Zendesk releases and how to get the most from the Resolution Platform.

[Register here]

Watch On-Demand

AI Masterclass: Learn how to adopt and scale AI with confidence

Watch now→

Relate: Register to access 50+ sessions recorded at Zendesk Relate 2026

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Inside Zendesk: How Zendesk scaled AI to facilitate 54% of internal tickets

Watch now→

Events to help you learn, lead, and scale

Level up fast with live webinars, hands-on trainings, and user groups—plus on-demand sessions you can watch anytime. There’s always something available to help you upskill your team.

See what’s coming up

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