# See how Wyze achieved a 98% improvement in first call resolution

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Wyze customer service transformation: seamless and scalable

Wyze customer service transformation: seamless and scalable

Hi,

Smart home technology innovator Wyze Labs found that Freshdesk did not offer the stability, functionality, or support needed to empower the growing startup.

A seamless transition to the Zendesk Suite put the team back on track with robust, knowledge-centered customer service.

Since making the switch, the roughly 100 person Seattle-area company has seen 10X business growth and 98 percent improvement in first call resolution.

“The great thing about Zendesk is that it’s such a common tool and so easy to build for. We can go into the future knowing we won’t be left behind, because anyone building new tools and new functionality with AI is going to make sure it works with Zendesk.”

Bruce Wagner

Director of Support at Wyze Labs

“We serve up to 70,000 tickets per month with a very small group of people, so having an easy-to-use platform is important. Since moving to Zendesk, functionality became way more stable and we now answer 98 percent of our calls.”

Chuck Courtney

Support Manager at Wyze Labs

78%

Improvement in call acceptance

98%

Improvement in first call resolution

92%

CSAT

10X

Business Growth

Discover more here about how Wyze revolutionized their customer service with Zendesk and how your company as well.

Learn more

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