# Your May 2026 Zendesk Roundup is here!

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May'26 Zendesk Roundup

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Last chance: Join the top digital event for service leaders

Be the first to see the newest AI innovations at Relate Digital. You’ll hear from our CEO Tom Eggemeier on the AI-powered innovations transforming customer and employee service, enjoy an exclusive keynote with Ali Wong, and a Q&A with our experts. If you can't join us live, still register and you'll gain exclusive access to 50+ on-demand sessions featuring insights from top brands.

Register for free now

What's new in Zendesk

Check out our latest product updates and new capabilities:

AI agents: A new automation potential report and generally available agentic AI for advanced email AI agents help teams automate more customer conversations.

Support: Launchpad in Support, enhanced views conditions, and customizable advanced search filters make setup and search more efficient.

Knowledge: New knowledge connectors for SharePoint, Notion, and Document360, plus generative search follow-up questions, make self-service smarter and more connected.

Explore all updates

Customer Spotlight

Inside Furnished Finder’s human-centered approach to AI in customer support

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Zendesk's impact was immediate. Within weeks, about 60 percent of our Landlord Tools support volume was being handled by our AI chatbot

Cami Nariño

Chief Operating Officer at Furnished Finder

Read the story

Upcoming Events

Deep Dive

Webinar

Unlock the full power of Zendesk AI agents

Date: June 11, 2026

Time: 10AM PT

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Webinar

See what’s new. Understand what matters. Ask experts questions.

Date: June 17, 2026

Time: 10AM PT / 1PM ET

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Editor’s picks

Transforming ITSM with Zendesk

With Zendesk, IT leaders can simplify their tech stacks, improve employee experiences, and deliver faster resolutions with AI.

Get the guide

Watch On Demand: See our latest webinars

Leading the shift to agentic service

Watch now→

How Purpose Brands scales IT with Zendesk ITAM

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What's new at Zendesk, kicked off by Zendesk CEO Tom Eggemeier

Watch now→

Events to help you learn, lead, and scale

Level up fast with live webinars, hands-on trainings, and user groups—plus on-demand sessions you can watch anytime. There’s always something available to help you upskill your team.

See what’s coming up

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