# Zendesk Ticketing Setup - First Steps

Canonical: https://brew.new/templates/zendesk/zendesk-ticketing-setup-first-steps

Brand: zendesk.com
Category: onboarding

![Preview of Zendesk Ticketing Setup - First Steps](https://cdn.brew.new/email-preview-8c3e50d41f548b07-tracking_r57j3eje00mp9vw7sr7vsgpszh8e171v-1793172131437.png)

## Email content

Hi John,

I’m reaching out to help you get started with your Zendesk trial and see if it’s the right CS solution for you.

As a first step, I’d recommend setting up ticketing for your existing support email address. That way you can see how Zendesk ticketing is so much easier than a shared inbox.

This Zendesk 101 webinar will walk you through the set-up.

Let me know if you need any help or would like to explore what a potential solution looks like. Feel free to book a call with me! :)

Best,

Matheus

Matheus Batista Santos

Digital Sales

Book a meeting

Watch a demo

Email

matheus.batista@zendesk.com

Website

www.zendesk.com

LinkedIn

LinkedIn

Zendesk

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