March issue: what the dispatcher shipped

Hi there, Spring demand is arriving earlier than last year. Across the operators we work with, inbound call volume is up before the first real heat wave, and the calls are landing outside the hours a call center is staffed for. The pattern is familiar. The board fills, the queue backs up, and the jobs that never got answered never show up in a report. That gap is the part most teams cannot see. Here is what we shipped this month to close it.

BY THE NUMBERS What the network did this month

11,214 Jobs booked autonomously — no dispatcher touched them.

91% Booking rate on inbound calls answered by Netic.

24/7 Answer coverage, with zero hold time on every call.

WHAT SHIPPED Three updates worth two minutes

Convert now answers every channel Calls, texts, and web chat all run through the same agent, and the job lands in ServiceTitan while the customer is still on the line. Nothing waits in a queue for morning. See how Convert books →

Cultivate fills soft days on its own Predictive outbound campaigns reach the customers most likely to book next, and your call center never sees the extra load. Read about Cultivate →

Evaluate scores every CSR call Every human call gets graded, so you can see which conversations lost a bookable job and coach against real examples instead of a sample. Read about Evaluate →

FROM THE FIELD The after-hours shift nobody staffs One multi-location operator told us their overnight calls used to go to voicemail and get returned the next afternoon, if at all. Those calls now get answered, qualified, and booked before the morning meeting starts. Read the operator stories →

WHERE WE'LL BE Events and press We are on the road at home service industry events this spring, so tell us if you will be there. Netic was also named to Forbes' 2026 Next Billion-Dollar Startups list, and we are backed by Founders Fund.

See it answer your calls Thirty minutes, your call flow, real bookings into ServiceTitan.

We are not a platform. We are the thing that picks up the phone.

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