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April'26 Zendesk Roundup
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Just announced: Simone Biles will join Zendesk Relate as a headliner
Relate 2026
Service leaders are moving beyond AI theory to real results. Join us in Denver for live demos, workshops, and insights from headliners Simone Biles, Ali Wong, and brands like Canva and Levi’s. Use code RELATE42NL for $200 off your pass. Let’s connect and shape the future of service!
Register today
What's new in Zendesk
Check out our latest product updates and new capabilities:
AI & Automation Enhancements: New controls for advanced AI agents and a Conversation journey tab give admins more flexibility and visibility into AI performance.
Security Improvements: New session timeout options and an updated sign-in flow help strengthen account security.
Expanded Knowledge & Analytics: Broader access to AI writing and translation tools, plus enhanced real-time dashboards, provide deeper insights into support performance.
Explore all updates
Customer Spotlight
Digidentity delivers secure, scalable support with Zendesk AI—achieving 67% automation
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The moment we realized Zendesk’s full potential was when automation, reporting, and AI insights came together in a single operational view. Once we could see everything in one place, Zendesk shifted from being a support tool to becoming a strategic management platform.
Digidentity
Max Geelen
Client Service Manager at Digidentity
Read the story
Upcoming Events
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Earth day challenge
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Resolution
Editor’s picks
Resolution is the New Retail Currency
Resolution workbook
Our latest workbook provides a strategic framework to help you scale beyond legacy metrics and focus on what drives lasting loyalty.
Download here
Is your legacy tech holding back your CX potential? 75% of leaders say it is.
See how the world’s leading CX teams are using AI to pivot from simply handling volume to driving high-value resolution.
Get the guide here
Zendesk Academy, the new home for learning with Zendesk
Zendesk academy
Visit academy.zendesk.com to explore the new experience today!
Events to help you learn, lead, and scale
Level up fast with live webinars, hands-on trainings, and user groups—plus on-demand sessions you can watch anytime. There’s always something available to help you upskill your team.
See what’s coming up
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