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kustomer.com · newsletter
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Email_BFCM Guide
Hi John,
BFCM 2026 won't be won by whoever cuts prices the deepest. It'll be won by whoever delivers the smoothest, fastest, most trustworthy experience once the cart is full. That's true no matter what you sell.
We put together BFCM 2026: The Holiday Readiness Guide for CX Organizations, a practical breakdown of the five things worth fixing before November:
Self-Service Foundations: get your knowledge base AI-ready before the rush
Workflows & Automation: build flows that hold up under 10x volume
Apps & Integrations: give agents full context instead of six open tabs
Post-Purchase & Retention: make the post-purchase window pay off
Maximizing AI: deploy AI in phases, not one big leap
None of it requires ripping out your stack. It's about making the one you already have work harder before the volume hits.
Get the guide (no form!)
P.S. Jerome's Furniture cut its cost per contact by 40% and its average speed to answer by 97% after rebuilding its BFCM workflows with Kustomer. See how, inside.
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830 Morris Turnpike, Short Hills, NJ
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