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frontapp.com · newsletter
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The Invisible Line Item in B2B Customer Ops | Webinar: June 3 at 10am PT
For every hour your team spends solving a customer problem, they're spending nearly three hours coordinating around it.
That's the median across 665 B2B customer service and operations leaders Front surveyed. Not the worst case — the middle. Front is calling it the Coordination Tax. For most B2B teams, it's invisible.
Join the conversation
We're unpacking it in a 45-minute fireside chat on June 3 at 10am PST with Front CEO Dan O'Connell and CX advisor Adrian Swinscoe — Punk CX author, Forbes contributor, one of the most respected independent voices in CX.
No product pitch. No slides for the sake of slides. A straight conversation for support and ops leaders running complex, multi-team work.
Look forward to seeing you there!
The Front Team
P.S. Want a head start? You can pre-read The Coordination Tax report before the webinar.
Front, 1 Montgomery Street, Floor 13, San Francisco, CA 94104
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