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pallet.com · business
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Pallet
CUSTOMER STORY · BROKERAGE
Westbound Freight took its invoice audits 95% touchless.
The 80-person brokerage handed its highest-volume back-office workflows to CoPallet — and cleared a backlog that used to swallow two full headcount.
95%
touchless audits
40
days to go live
2x
headcount freed
Operations lead reviewing Pallet workflows with a teammate"We stopped chasing missing PODs and disputed line items by hand. CoPallet runs the audit, flags the exceptions, and my team only touches the calls that actually need a human."
Operations Director / Westbound Freight
See how they got there
The full breakdown — workflows handed over, the 40-day rollout, and the math behind 95% touchless.
Read the story
Pallet logo
Seamless operations. Exceptional service.
San Francisco, California, United States
talent@pallet.com
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