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kustomer.com · newsletter
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HumanAI_Email (1)
Hi there,
When AI deployments decrease customer trust, the instinct is to fix the interface — better messaging, clearer tone, warmer responses.
That's the wrong fix.
Trust failures in AI are almost always architectural. Maybe it’s a single bot handling too much, bots lacking context, or no escalation path.
On Tuesday, April 21 at 2:00pm ET, Sam Chandler (Kustomer) and Taylor Johnson (Nathan James) get into the specifics:
How confidence scoring reduces risk at scale
Why human-in-the-loop design is a deliberate architecture choice
How specialized AI agent teams outperform monolithic "one bot" models
👉 Register now to save your spot.
PS: Can’t attend live? Register anyway to watch on-demand.
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