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MasterClass
fight fire
Pretend
praise
keep quiet
Unaddressed conflict can erode your career, your relationships, or both. Amanda Ripley—a journalist who’s covered everything from civil wars to political feuds—shows you how to defuse tension, disarm toxic personalities, and use disagreements to your advantage.
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3 Ways to Handle Conflict
Find the Understory
Find the Understory
Beneath most conflicts, you’ll find a tangle of unspoken needs. Spot them, and you’re much closer to connection.
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Don’t Escalate; Regulate
Don’t Escalate; Regulate
When tensions start to simmer, a few simple tools can help. Start by taking a step back and asking for clarification.
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Try Looping
Try Looping
Tired of talking in circles? A simple process of listening and checking in can lower temps and clarify positions.
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The Conflict Playbook is available now.
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