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The Invisible Line Item in B2B Customer Ops | Webinar: June 3 at 10am PT
Hi John,
Tomorrow, June 3rd at 10am PT, I’m sitting down with Adrian Swinscoe to talk about something we think is becoming one of the biggest hidden problems in supporting and servicing customers: coordination.
Not ticket volume. Not handle time. But the work happening around the work.
Based on recent research, the average B2B support team spends nearly 3 hours coordinating internally for every 1 hour actually solving customer issues. And most support platforms were never built for that reality.
Join the webinar to learn:
Why support complexity is increasing so quickly
Where AI is actually helping (and where it’s not)
Why coordination is becoming the new bottleneck
What modern support teams are doing differently right now
No product demo. No canned webinar energy. Just a direct conversation about what’s changing in CX and what operators should be paying attention to over the next few years.
Hope to see you there,
Dan O'Connell
CEO at Front
Last chance to register
Front, 1 Montgomery Street, Floor 13, San Francisco, CA 94104
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