And 3 ideas you can steal. Don't miss your chance to learn from top brands like Mercari, Patreon, and Redis.

Sept 23, 2026 9:00 a.m. PT Virtual event 3 Zappy Award winners. 3 ideas you can steal. ZapConnect is Wednesday, September 23. Registration is now open!

Still on the fence about signing up? At this year's event, you'll learn how to build some of the best workflows we've ever seen, directly from the award-winning customers who dreamed them up.

Three real-life lessons you won't want to miss: 1. Build AI support agents that scale At Mercari, CX Systems Manager Eric McNulty built a Zapier-powered system that resolves 47K+ tickets a month. At ZapConnect, he'll demonstrate that the most powerful AI agents aren't the most complex; they're the ones anyone can maintain.

2. Give your AI knowledge it can use Blair Mishleau, Senior Community Education Manager at Patreon, built 'Treon, a Slack assistant that has answered 1300+ employee questions with information from 600+ real sources. He'll teach you how to build a personal context layer so your AI tools stop guessing and start working with you.

3. Create governance that lets you say "yes" When Jeff Hirsch joined Redis as a System Architect, the company was ramping up their org-wide use of Zapier. So Jeff built the foundation first: secure sign-on, limits for the most sensitive apps, and one clear path for teams to request what they wanted built. He'll share what he learned along the way and why good governance doesn't slow AI down.

What to expect at ZapConnect

13k+ expected attendees Speakers icon

50+ expert
speakers Sessions icon

30+ dynamic sessions

Bonus: Join us live as we crown this year's Zappy Award winners at ZapConnect 2026!

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