Monthly Newsletter

Blog Updates Events

July 2025

The Latest from Decagon

Your monthly digest of AI agent insights, platform improvements, and what's ahead — curated for builders and operators scaling enterprise support.

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From the Blog

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How AI Agents Are Redefining the Economics of Customer Support

Enterprise support teams are shifting from cost centers to strategic assets. We explore how autonomous AI agents are resolving complex tickets end-to-end — reducing average handle time by 60% while improving customer satisfaction scores.

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Engineering

Building Reliable AI Agents with Structured Guardrails

A deep dive into the guardrail architecture behind Decagon agents — how we ensure accurate, on-brand responses at scale with configurable safety layers.

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Case Study

How a Fortune 500 Retailer Automated 80% of Tier-1 Support with Decagon

From proof-of-concept to full deployment in under 90 days — this case study breaks down the integration strategy, custom workflows, and measurable outcomes achieved.

Company Updates

Decagon Raises Series B to Scale Enterprise AI Agents

We are thrilled to announce our latest funding round. This investment will accelerate our expansion into new verticals and deepen our platform capabilities for enterprise teams.

Read the announcement →

New Integration: Decagon Now Connects with Salesforce Service Cloud

Deploy AI agents directly within Salesforce Service Cloud workflows. Seamlessly route, resolve, and escalate — all without leaving your existing CRM.

Explore the integration →

Platform Update: Advanced Analytics Dashboard

Our new analytics dashboard gives support leaders full visibility into agent performance, resolution rates, customer sentiment trends, and cost-per-ticket metrics in real time.

See what's new →

Upcoming Events

Jul 22 — Virtual

Decagon Live: Building Your First AI Agent Workflow

Join our solutions team for a hands-on walkthrough of creating, testing, and deploying AI agents on the Decagon platform. Open to all experience levels.

Aug 5-6 — San Francisco

AI Summit: The Future of Enterprise Customer Experience

Decagon CEO Jesse Zhang will present on the state of agentic AI in enterprise support alongside leaders from Stripe, Notion, and Rippling. Tickets are limited.

Learn more →

See Decagon in Action

Book a personalized demo to see how AI agents can transform your customer support operations.

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